PRAGATI
The Prime Minister, Shri Narendra Modi, chaired his nineteenth interaction through PRAGATI - the ICT-based, multi-modal platform for Pro-Active Governance and Timely Implementation on dated 24th May 2017. The Prime Minister reviewed the progress towards handling and resolution of grievances related to postal services. He asserted that the importance of postal services is on the rise again. He sought to know what changes have been made in procedures, and what action has been taken against officers responsible for lapses. He stressed on the importance of human resource management, systemic improvement, and infrastructure strengthening in the Department of Posts.
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